Cancellations and Returns


Shipping

We offer complimentary shipping on all orders within the contiguous United States. Most items are processed and shipped within 1–2 business days via USPS, UPS, or FedEx Ground.

  • Freight Delivery: Larger items (such as sofas and heavy bedding structures) are delivered via curbside freight (YRC, ABF, or R&L Carriers). Please note that curbside delivery does not include indoor placement, white-glove service, or assembly.

  • Signature Required: Select premium items require a signature upon delivery to ensure secure receipt.

  • Service Area: We currently do not ship to Alaska, Hawaii, or Puerto Rico.

Order Cancellations

Due to our rapid fulfillment process, we cannot guarantee the ability to cancel an order once it has been placed. We encourage a thorough review of your order details prior to submission.

  • Pre-Shipment: If you must request a cancellation, contact us immediately.

  • Post-Shipment: If an order has already left our facility, please refuse the delivery. Upon receipt of the returned item at our warehouse, we will issue a refund minus the actual shipping costs incurred during transit.

Returns

To initiate a return, contact our support team within 30 days of delivery with your name, the item description, and the reason for the request.

  • Damaged or Incorrect Items: We will provide a prepaid return label and issue a full refund upon receipt and inspection of the item at our warehouse.

  • Standard Returns: If the return is due to preference rather than a defect or mistake, the customer is responsible for all shipping costs incurred. These actual freight/shipping charges will be deducted from the final refund.

  • Mattress Policy: Due to strict hygiene standards, mattresses are strictly non-returnable once opened or removed from their original protective plastic packaging.

Damaged or Defective Items

Should your order arrive with visible external damage, please refuse the delivery directly with the carrier. Once refused, you may choose to receive a full refund or have a replacement dispatched at no additional cost.

If damage is discovered after unpacking (concealed damage), please notify us immediately via email at support@woodleyr.com. Please include a detailed description of the issues, relevant part numbers, and photographic evidence. We will manage the claim process with the carrier or manufacturer on your behalf and arrange for a prompt replacement or full refund.